RETURNS & REFUNDS
Refund Policy
We want every HANAMI order to feel considered. Because we sell beauty, fragrance, and lifestyle products, returns are handled carefully for hygiene, safety, and product integrity.
Store Details
Store name: HANAMI.
Registered business name: [Registered business name].
Business address: [Business address].
Contact email: [Contact email].
Return Window
Please contact us within 7 days of receiving your order if there is a problem with your item. Email [Contact email] with your order details, photos where relevant, and a short description of the issue.
Beauty & Fragrance Products
For hygiene and safety reasons, opened, used, sprayed, tested, or unsealed beauty, skincare, and fragrance products cannot usually be returned unless they are defective, damaged, or incorrectly supplied.
Lifestyle Products & Accessories
Lifestyle products and accessories may be considered for return if unused, undamaged, in original packaging, and approved by HANAMI before being sent back.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible. We may offer a replacement, store credit, or refund depending on the situation and stock availability.
Refunds
Approved refunds will be processed using the original payment method where possible. Bank or payment provider processing times may vary.
Return Shipping
Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrectly supplied by HANAMI.
This policy is a simple customer-friendly template for a South African ecommerce store. Please have it reviewed before launch.